Shipping & Delivery

Welcome to ZestiPet, your go-to destination for premium pet essentials! We’re committed to delivering your order efficiently and with the highest level of service. Below, you’ll find our shipping and delivery policies.

1. Order Processing Time

  • Processing Time: All orders are processed within 1–3 business days.

  • Business Days: Processing occurs Monday through Friday, excluding weekends and holidays.

  • Order Confirmation: Once your order is processed, you’ll receive a confirmation email with tracking details.

2. Shipping Options & Rates

Standard Shipping (Free on All Orders)

  • Cost: Free

  • Delivery Time: 7–20 business days

  • Availability: Applies to all U.S. orders

Express Shipping

  • Cost: $5.99

  • Delivery Time: 3–10 business days

  • Best For: Customers who want their items delivered faster

International Shipping

  • Cost: Varies by destination country

  • Delivery Time: 10–20 business days (depending on location)

  • Customs & Duties: Please note that international orders may be subject to customs fees, taxes, or duties based on your country’s import regulations.

3. Tracking Your Order

Once your order ships, we’ll send a tracking number via email. You can use this number to track your package in real-time.
If you experience issues with tracking or have concerns about your delivery, contact us at:
📧 support@zestipet.store

4. Lost, Stolen, or Delayed Packages

We partner with trusted shipping carriers to ensure smooth delivery. However, if your package is lost, delayed, or marked as delivered but not received, please contact our support team.
While we are not responsible for packages once they’re in the hands of the carrier, we’ll do everything we can to assist you.

5. Order Modifications & Cancellations

If you need to change or cancel your order, contact us at:
📧 support@zestipet.store
within 24 hours of placing your order.
⚠️ Once your order has been shipped, it cannot be canceled or modified.

6. Contact Us

For any questions regarding shipping, delivery, or tracking, you can reach us at:
📧 support@zestipet.store
Or visit our Contact Us page.

7. Important Notes

  • All delivery times are estimated and may vary due to circumstances such as:

    • Weather conditions

    • Customs delays

    • Carrier logistics

  • Thank you for your patience and understanding.